Terms & Conditions

2.1. Booking is permitted to persons of legal age who are legally capable of entering into binding contracts. Minors may participate in Experiences only within the limits indicated in the relative listing page and under the responsibility of a parent or whoever exercises parental responsibility.

2.2. The User guarantees that the data provided is true, complete, and updated, and undertakes to safeguard credentials with care. The User is responsible for the activities performed through their account, unless unauthorized access is promptly communicated to Local Way.

2.3. It is forbidden to use the Platform for illegal, fraudulent, abusive activities or activities capable of compromising its security or proper functioning, including: use of bots, mass scraping, bypassing security or authentication systems, creating multiple accounts to elude limits, disseminating illegal content, and fraudulent chargebacks.

2.4. Local Way may suspend, limit, or close an account for technical, security, anti-fraud, legal reasons, or in the event of a breach of these Terms; where reasonably possible, the User will receive a communication with a brief explanation and, when provided for, indications on the review of the decision.

3.1. Local Way is a technology intermediation platform. Unless the listing page, checkout, or a separate contract expressly indicates Local Way as the organizer or seller, the contract for the provision of the Experience is concluded directly between the User and the Local Advisor.

3.2. Local Way may operate, within the limits provided by the booking flow and agreements with the Local Advisor, as a mandate holder or agent with representation for the purpose of managing bookings, collecting payments through authorized payment providers, and issuing confirmations or Vouchers.

3.3. The Local Advisor remains responsible for the description, availability, participation requirements, security, organization, quality, and execution of the Experience, as well as for applicable authorizations, licenses, insurance, and professional requirements.

3.4. The purchase of multiple Experiences through the Platform does not automatically constitute a tourist package or a linked travel arrangement. Any organized or combined products will be clearly identified and governed by specific conditions.

4.1. Experience listing pages report, where applicable, description, price, duration, place, date/time, language, number of participants, inclusions and exclusions, requirements, age limits, cancellation conditions, and information of the Local Advisor. The User must read them carefully before booking.

4.2. The publication of an Experience constitutes an invitation to book. By clicking on “Book”, “Book and pay” or an equivalent command, the User sends a booking request or a contractual proposal after having been able to verify and correct the entered data.

4.3. The contract is concluded only with the booking confirmation sent by the Platform or, for Experiences indicated as “Instant Book”, according to the procedure shown in the checkout. For non-instant requests, the Local Advisor can confirm or reject within the time limit indicated in the listing page and, in the absence thereof, within 48 hours from the request.

4.4. In the absence of confirmation, the booking is intended as not accepted; any authorized or charged amounts will be canceled or refunded according to the procedures of the payment provider. After confirmation, the User receives a digital Voucher with the essential details of the booking.

5.1. Prices are expressed in euros and, unless otherwise indicated, include VAT and applicable taxes. Before payment, the Total Price is shown and, where provided for by the checkout flow, its breakdown into the Experience fee, Local Way service commission, and taxes.

5.2. Any costs to be paid on-site must be clearly indicated in the listing page before confirmation. Currency conversions optionally applied by the bank or issuer of the payment instrument do not depend on Local Way.

5.3. Payments are processed by authorized third-party providers, including Stripe or other entities indicated in the checkout. Local Way does not store full card data. Depending on the booking flow, the amount can be authorized or debited at the time of the request or confirmation; funds may be temporarily managed by the provider and transferred to the Local Advisor according to the applicable rules.

5.4. The payment made through the Platform releases the User from their debt towards the Local Advisor for the amounts included in the Total Price, without prejudice to extra costs clearly indicated before booking. For disputes on unrecognized charges, the User must promptly contact Local Way and also follow the procedures of their bank or payment provider.

5.5. The booking confirmation and the Voucher constitute digital documentation of the order. Receipts or tax documents are issued by the entity required to do so under applicable regulations and the information available in the checkout.

7.1. The User must verify before booking that they are suitable for the Experience and meet the requirements of age, health, clothing, documents, punctuality, or experience indicated by the Local Advisor.

7.2. The User must follow safety instructions, respect people, places, equipment, and local regulations. For risky activities, the Local Advisor may request briefings, attestations, liability waivers, or refuse participation when there are reasonable grounds of safety.

7.3. The User is liable for damages caused willfully or through negligence to Local Way, the Local Advisor, other participants, or third parties. Information regarding allergies, disabilities, or special needs must be communicated only if necessary and with reasonable notice; its management depends on the actual possibility of the Local Advisor to operate safely.

8.1. Reviews must be authentic, relevant, respectful, and based on an experience actually booked or enjoyed. It is forbidden to publish false, defamatory, discriminatory, illegal, unauthorized promotional content, content infringing on the rights of others, or content that otherwise does not comply with the law and these Terms.

8.2. Local Way may use automated systems and manual checks to detect fraud, protect the Platform, rank search results, suggest Experiences, and moderate content. The main restrictions and moderation measures are described in these Terms; where required, Local Way will provide a rationale for the decision and a channel to contest it.

8.3. Users can report content, reviews, or behaviors suspected to be illegal or contrary to these Terms by writing to [email protected] with the subject line “Content Report”, indicating the URL or identification of the Experience and a description of the report.

8.4. Trademarks, software, graphics, texts, and other materials on the Platform are protected. It is permitted to use them only for personal use of the Platform. By uploading content, the User guarantees that they hold the necessary rights and grants Local Way a non-exclusive, free, and limited license for the management, promotion, and functionality of the service, for the duration necessary for such purposes.

9.1. Local Way adopts reasonable measures to maintain the Platform available, but does not guarantee the absolute absence of errors, interruptions, maintenance, cyber-attacks, or events of force majeure.

9.2. Within the limits permitted by law, Local Way is not liable for disruptions, injuries, damages, delays, or defaults connected to the execution of the Experience when it is provided by the Local Advisor, without prejudice to Local Way's obligation to perform the intermediation service with diligence and to manage any refunds or assistance within contractual and regulatory limits.

9.3. Nothing in these Terms excludes or limits mandatory consumer rights or liabilities that cannot be excluded or limited by law.

10.1. The processing of personal data is governed by the Privacy Policy and the Cookie Policy published on the Platform. To enable the organization and execution of the Experience, strictly necessary data are communicated to the Local Advisor, who normally acts as an autonomous data controller for the processing operations related to their activity.

10.2. Communications related to the booking may occur via email, push notifications, SMS, or other electronic channels indicated by the User. For assistance or complaints, write to [email protected], indicating, where available, the booking number.

11.1. Local Way may update these Terms for regulatory, technical, security, fraud prevention, or service evolution needs. The modifications do not retrospectively affect already confirmed bookings, unless required by law or by agreement with the User.

11.2. Substantial changes will be communicated via appropriate means and, when necessary, will require a new acceptance. The current version is always published on the Platform with an indication of the last update date.

12.1. These Terms are governed by Italian law, without prejudice to the mandatory non-waivable rights recognized to the consumer by the law of their country of habitual residence.

12.2. Before starting a dispute, the User is invited to contact Local Way to attempt an amicable solution. The consumer can take action before the court of their place of residence or domicile. For disputes with subjects acting for professional purposes, the exclusive forum is Agrigento, unless otherwise provided by mandatory law.

13.1. Any invalidity or ineffectiveness of a clause does not affect the validity of the remaining provisions.

13.2. The Italian version shall prevail in case of discrepancy with any translations, unless otherwise provided by mandatory provisions of law.

13.3. These Terms are available in a downloadable format and constitute, together with the booking confirmation, the Voucher, and the specific conditions of the Experience, the applicable contractual documentation.